LensDirect Reviews

LensDirect is a one-stop shop for discount contact lenses online. The prices for contact lenses start at $34.99 for a 30 pack of 1 Day Acuvue Define and go up to $130.99 for a 90 pack of Acuvue Oasys Max Multifocal. There is a 20% discount with subscription on these prices. For glasses, prices start at just $10 for frames and prescription lenses with anti-scratch coating, UV protection, and anti-glare. The most expensive glasses will cost $159 and that price includes the frame, prescription lenses, anti-scratch coating, UV protection, and anti-glare. For the full-service lens replacement package, prices start at $59. Depending on which upgrades are chosen and whether special lenses (like progressives or bifocals) are needed, the particular order may cost more. Add-on features, like blue-light blocking lenses or transition lenses, add to the cost. A basic, single-distance prescription replacement lens will cost around $60 or less. The lenses themselves start at $39, and there’s a lens replacement fee of $15.

LensDirect is a well-established online retailer that offers a wide range of products and services. The offerings include contact lenses from most major manufacturers, including soft and hard lenses, disposable and reusable lenses, and toric and multifocal contact lenses. They also provide glasses, which includes reading glasses, prescription glasses lenses, and nonprescription or fashion lenses, as well as progressive and single vision lenses. In addition to these, LensDirect also sells specialty and seasonal contact lenses such as cat eye, scary and other theatrical effect lenses for different event purposes. They also offer a Lens Replacement Service for your frames. Customers have praised the company for its excellent service and quality. LensDirect also offers money-saving features like AutoRefill for a 20% discount and free shipping on orders over $49. They also have a buy one, get one free offer restricted to Single Vision. LensDirect has a solid reputation and is known for its surprisingly reasonable prices for name-brand products.

LensDirect.com has a Return/Exchange Policy where all orders must be returned within 90-days of delivery of shipment. Customers may return any unopened boxes that are in the original condition purchased from LensDirect for a store credit or refund. However, returns of opened items not in original condition (marked, opened, etc.), or items returned more than 90 days after delivery are not accepted.

In addition to the standard return policy, LensDirect offers an Extended Warranty/Exchange Policy: Protection Plan. By adding the $10 Protection Plan, the return window is extended from 90 days to 365 days (from the date your order has been received). After 90 days, all contacts that are still in their original condition, unopened and unmarked, will be eligible for either a refund in account credit, or exchange towards a different product of equal or lesser value. A valid RX is required for a change in brands or prescription. Customers may only do 1 exchange per year (or per order). This can only be added at point of sale, and not once an item has been shipped.

Regarding the Shipping Policy, it may take up to 8 business hours for LensDirect to verify your contact lens and eyeglass prescription with your eye doctor. Once verified, most orders get shipped within 1 business day. If customers choose to upload their prescription, they are more likely to have their prescription verified faster. However, Torics, Colors, Multifocals, and high RX lenses may take some extra time to be shipped to you. Enjoy free shipping on orders over $49 and 90-day returns (Contacts only).

To place an order on LensDirect, follow these steps:

1. Visit LensDirect.com.
2. Answer a few questions about your current glasses and prescription.
3. Specify your existing frame type (plastic, metal, semi-rimless, or rimless).
4. Choose the types of lenses needed.
5. Upload your prescription.
6. Select any add-ons before checking out.

After the order is placed, LensDirect will either provide a pre-paid shipping label to download and print, or send a box in the mail. Old frames are then mailed to LensDirect. The process of replacing the lenses takes between 10 and 12 days. The frames with the new lenses are then delivered to the door.

The top brands available on LensDirect include Acuvue, Bausch + Lomb, Dailies, and Air Optix. Other notable brands include Oakley, Ray-Ban, and Maui Jim. These brands are known for their quality and trustworthiness in the market. They offer a wide range of products to cater to the diverse needs of customers. Remember, it's always important to consult with an eye care professional before making any changes to your eye care routine.

To return a product to LensDirect.com, follow these steps:

1. All orders must be returned within 90-days of delivery of shipment.
2. You may return any unopened boxes that are in the original condition purchased from LensDirect for a store credit or refund.
3. LensDirect is unable to accept returns of opened items not in original condition (marked, opened, etc.), or items returned more than 90 days after delivery.
4. To begin the return process, please click [here] to contact LensDirect, and make sure to have your order information available.

Please note that by adding the $10 Protection Plan, LensDirect extends your return window from 90 days to 365 days (from the date your order has been received). With the Protection Plan, after 90 days, all contacts that are still in their original condition, unopened and unmarked, will be eligible for either a refund in account credit, or exchange towards a different product of equal or lesser value. A valid RX is required for a change in brands or prescription. You may only do 1 exchange per year (or per order). This can only be added at point of sale, and not once an item has been shipped. If you've paid for the Protection Plan and would like to exercise your benefit, please reach out to customer service by clicking [here], and make sure to have your order information available.